Return & Refund Policy

Live plants are final sale once shipped. Non-perishable goods can be returned within 30 days if unused and unopened, minus a 10% restocking fee. Cancellations must be requested within 24 hours and carry a 3% processing fee.

Plant Orders

Live plants are final sale once shipped. Because they're perishable, we're not able to accept them back once they've left our facility.

If your order arrives damaged, contact us within 48 hours of delivery with photos and we'll make it right.

Non-Perishable Goods, Bagged Goods & Supplies

Non-perishable items, including bagged soil mixes, amendments, and supplies, can be returned within 30 days of delivery if they're unused, unopened, and in resalable condition.

Contact support@rootedhues.com before sending anything back. Returns sent without prior authorization won't be accepted.

• Restocking fee: 10% of the refund
• Shipping: original shipping isn't refundable, and return shipping is on the customer
• Refund timeline: 5 to 7 business days after we receive and inspect the return

Order Cancellations

Cancel within 24 hours of placing your order by emailing support@rootedhues.com. After that we can't guarantee it, since the order may already be processing or shipped. Once an order ships, it can't be cancelled. See the return policy above for what's eligible.

Cancellation fee: 3% credit card processing fee, non-refundable.